IT Support Analyst

“WE BUILD TRUST WITH FARMERS AROUND THE WORLD BY SUPPORTING THEM TO SUSTAINABLY IMPROVE THE QUALITY AND FLAVOR OF THEIR PRODUCTION.”

HM.CLAUSE is a Business Unit of Limagrain, an international agricultural co-operative founded and managed by farmers. HM.CLAUSE specializes in the breeding, production, and sale of vegetable seeds. From the world market to the farmer's market, we collaborate with our customers to deliver successful solutions for the agricultural challenges of today and produce the highest quality vegetable seeds for the future. Our global team of experts and state-of-the-art research facilities enable us to work side-by-side with growers to provide the most regionally relevant and reliable vegetable seeds available.

If our mission resonates with your passion, we look forward to your application. 

You will be a great fit if you have experience similar to: 

 Support
· Provide technical assistance to company users to resolve IT issues.
· Proactively identify and resolve problems related to IT systems, software, and related equipment.
· Ensure timely resolution of technical support incidents.
· Install and maintain IT peripherals remotely or on-site.
· Update and maintain technical inventories of IT assets within their geographical scope.

Infrastructure
· Maintain on-site servers in operational condition (Microsoft, VMWare, etc.).
· Manage LAN and WAN computer networks in coordination with access providers.
· Ensure the security of IT data and infrastructure.

Customer Service
· Train users on new systems and functionalities (onboarding, etc.).
· Document procedures and policies for users and IT technical teams.
· Participate in the adoption of new collaborative tools through animation and support creation (webinars, IT tips, etc.).

To be considered, you will need:

-Bachelor's degree in IT-related specialties (or equivalent experience), ideally coupled with initial experience in IT support.
-Basic understanding of ITIL best practices.

Specific Business Knowledge and Skills :
- Proficiency in office tools and server environments
- Ability to diagnose and resolve technical issues
- Good understanding of network protocols

The rewards of working here: You join an expert team of innovators and creators that collaborate with farmers around the world to sustainably enhance the taste and quality of healthy food. Our goal is to form teams that inspire and learn from each other as they work to elevate our products from seed to table. We recognize our employees as our most valued resource and work to create an atmosphere that is supportive, healthy, and progressive. We promote an environment of wellness and well-being and hybrid schedules when it is appropriate for the position. It is an important and expanding piece of our local and global mission for Diversity & Inclusion programs and support groups in the corporate world.  

HM.CLAUSE offers a strong compensation and benefits package to its employees:

• Competitive salary

  • This position’s range is $32 - $34/hr

Our total compensation and pay ranges reflect our market pay structures.  As such, individual salaries or hourly rates are determined by a variety of factors including, but not limited to: local geographical market conditions, internal equity, as well as candidate qualifications, such as job related skills, education, and experience.

• Comprehensive Benefits Choices

  • Medical, Dental, Vision

• Work/Life Balance

  • 12 Paid Holidays per year

  • +1 Floating Holiday per year

  • Paid shutdown holidays

  •  Progressive time off starting at 80-vacation hours

• Company Covered Benefits

  • Company paid Life Insurance, Long Term Care, Long and Short-Term Disability

• Wellness Benefits

  • Annual Fitness reimbursements, covered massage benefits & unlimited health coaching

  • Family EAP, Telehealth and Mental Wellness Services

• Internal Career Progression

  • Learning Environment

  • Promotions from within

  • Paid Annual Training

  • Tuition Reimbursement

• Welcoming Environment

  • Business casual attire; open door policy

• Financial Wellness

  • 401(k) dollar for dollar Employer matching

  • Additional Employer 401(k) Contribution per paycheck

  • Traditional and Roth (401k) plans options

  • Company Profit sharing in December

• Family Benefits

  • Maternity and Paternity paid time off

  • Fertility and Infertility benefits

  • Low family medical deductibles

We are a company with a supportive culture and leadership.  We encourage you to be part of our journey to enhance the world’s food supply and support the farmers that grow them.